RYAN MOORE DID AN EXCELLENT JOB MEETING MY CAR NEEDS. HE HELPED TO GET EVERYTHING SET UP AND DEMONSTRATED HOW EVERYTHING WORKED ON MY NEW CAR. HE OFFERED UP HIS PERSONAL PHONE NUMBER AND TO COME GET MY CAR FOR ROUTINE MAINTENANCE.
The staff at KC Summers are great to work with. Everything is clean and service is top-notch. I will definitely continue to come back and do business with them.
In winter weather I often wonder why I am driving to Mattoon to get my car serviced. But the service dept. worked with me on this. In bad weather my nephew makes sure that the car is delivered for maintenance checks and he is given a loaner.
The survey says it all. Having to write 25 words almost made me not want to do it. Debbie got me a car when mine was DOA and Jonathan did everything he could possibly due for my poor car.
Best car ive owned so far and came with a hundred thousand mile warranty a deal no ome can beat gave a good trade in value for my old car also
My salesman, Brad Franklin was wonderful. He was very friendly and professional. He took the time to listen to what I was really looking for and worked to get me exactly what he wanted. I loved the "no pressure" attitude that he had as I usually feel that salesmen are too pushy when you are looking for a new car. Brad was not at all and I sincerely appreciated that about him. I am coming from being a long time customer at a competitor dealership and was very impressed by the customer service of all of the employees I encountered at KC Summers. It was a great overall experience. I would definitely recommend Summers to anyone and look forward to a long relationship with them!
I was extremely pleased with the service I received. The salesperson we helpful but not pushy. I felt she honestly tried to answer all of questions and went above the call of duty to help me with my needs. Mr. Summers came and spoke with me and made me feel like he truly appreciated my business. You do not find that kind of customer service very often these day. I would recommend not only your product (this is my third Hyundai), but I would also highly recommend this dealership.
Love my car and the time spent at KC Summers was very nice. They gave me a great deal and they are always very helpful!
We.were.considering trading in one of our cars and looked several models on line. We chose our favorite and contacted dealer who emailed me early friday morning. Because I worked on saturday the dealer delivered my car to me at work so i could look at it and drive it overnight. I left work early on saturday and finished up the paperwork. They couldn't have been more accomidating!
Love my new Hyundai Sonata! Tony is wonderful to work with as was Jean the business mananger. I look forward to seeing Tony's smiling face and energetic demeanor wherever I see him. Thanks KC Summers. Sincerely, Colleen
My husband and I recently visited KC Summers Nissan Mazda in Mattoon shopping for a new vehicle. Our salesman, Isaac was very helpful, professional and knowledgeable about all the vehicles the dealership sales. We purchased a new 2017 Nissan Altima SL and were so excited to bring it home, it is loaded with so many amazing gadgets. Isaac was great to explain how to use all the features and made the paperwork process painless. We will definitely see KC Summers, Isaac when we have the need for another vehicle. Thanks KC Summers and Isaac!
I happily drove away in a new Nissan Rogue. Barbara Satterfield was the sales person who assisted me. What first got my attention was when I emailed her about a few vehicles I had viewed on the website. In the past, as soon as my email was delivered, my phone started ringing. She replied to my email as soon as she received it and asked my preference, whether text, email or phone call. She asked what options I was looking for and helped guide me in the right direction. She answered all my questions quickly and clearly and if she didn't have an answer, she immediately went to someone who knew and got the answer. She is friendly, helpful and knowledgeable. She made me feel completely comfortable and made my buying experience very nice. I will definitely refer my friends and family to Barb and KC Summers. Barb gets a 2 thumbs up from me!
This is the second vehicle we bought and the second was just as pleasant as the first. Quentin is an absolutely great easy going salesman and the entire staff is very pleasant and easy to get along with. Would highly recommend summers to anyone looking to buy a vehicle.
Service at K. C. Summers, Mattoon, Illinois provides top notch service on all cars and trucks. Staff members are very kind and professional. All work is completed properly and on a timely basis.
Bought my new Nissan Altima from Ryan Moore. Great service department any business that you can count on anytime you pick up the phone. Call Ryan as he truly cares about each and every person that he works with.
Not at all happy with my last 2 visits to the service dept. As I sat in the waiting area with many other customers, quite a few employees came in & never smiled, spoke or even acknowledged any of us were sitting there. They were very rude , as if they were " better than us". The gentlemen at the service desks were very polite & went out of there way to make me feel welcome. Also, I was told there was nothing wrong with my car & there was definitely a problem. After bringing it back in a second time with proof of the problem they finally found the issues. I have spent approximately 4 hrs. over the course of 2 days in the waiting area & will be coming in a 3rd time to get the problem hopefully fixed for the final time. I have been coming to this service dept. for many years & have also bought several vehicles here. Lately, I am treated & feeling like " just a number" & not as a customer who was once appreciated. Not happy with the service.
Barb Satterfield helped me find the car of my dreams and for such a great price, we will be clients of her for all our vehicle needs! Thank you!!!!
Having the chance to buy a car from KC Summers was quick and painless. I really liked having the chance to take the car home for the night to see if I really wanted it. I was also very impressed with how much the dealership helped with the buying process. I live in florida, and having the dealership pay for my flight home to grab the car and bringing the car all the way to St louis for me was awesome. As for my sales representative Barbara Satterfield, she is what made it all happen. I would definitely not have bought the car had it not been for her and her hard work.
Great experience for a first time car buyer! Barb is so nice & very helpful!
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